How To Effect Change of Receiver Name On MoneyGram Transaction
August 21, 2022
Change of receiver name on MoneyGram -For the benefit of newbies who may ask questions like, what is MoneyGram? Let me start well by the introducing the concept MoneyGram itself.
MoneyGram is one of the age long means of money transfers, this ordinarily infers money is being transferred from one person to another especially people residing in different countries.
Example: Say a student from Nigeria who lives and works in California USA decides to send money to his love once in Nigeria. MoneyGram is one of the numerous avenues he can use to send this money home in the name of whoever he chose as beneficiary.
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From the detailed explanation above, three parties are involved in this money transfer process; the sender, the receiver and of course MoneyGram company acting as the channel or intermediary. Hope that is clear at this point?
In this guide, I will like to show you how to surmount the following possible challenges which normally come up on MoneyGram transfer:
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How to effect change of receiver name on MoneyGram transaction
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Correction of receiver name on MoneyGram transaction
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Cancellation of MoneyGram transaction
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MoneyGram refund process
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MoneyGram toll free number
How to effect change of receiver name on MoneyGram transaction
There has been questions making rounds from my readers inquiring to be properly guided on how best to change receiver name on MoneyGram.
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Like I’d said earlier, receiver is the beneficiary in whose name the MoneyGram transfer is being sent. Sometimes issues could arise which could warrant the beneficiary not being able to receive the payment at the MoneyGram agent location. Among these issues are
- The beneficiary could had exceeded his/her threshold within the stipulated period allowed in their countries. What this mean to say is that, once a beneficiary has reached or exceeded receivable limits they cannot receive any more funds till the period elaspses.
Example: A beneficiary in Nigeria is entitled to $5k USD in a period of 90 days, once this threshold is met they cannot receive MoneyGram transactions till after that quarter.
But so long he’d been receiving funds which has not amounted to the above value, he can carry on transactions. Hope that’s clear?
- ID card mismatch, this is a scenario where the receiver name on the beneficiary’s ID card does not conform with what is obtainable on the computer. In this case, the beneficiary will not be paid.
- The targeted receiver could had moved out of the country to stay elsewhere for a long time, the receiver name must be changed, otherwise no other person can access the fund.
To effect change of receiver name on MoneyGram transaction, the sender should kindly take the following steps:
- Pick your ID card and the MoneyGram reference number and head to the agent location.
- On arrival inform the MoneyGram agent of the development. He will require the aforementioned details from you to enable him do a mail to the appropriate MoneyGram department immediately for possible resolution. However, in most cases, they will not accomplish outright change of name instead will choose to refund your money, in scenario where they agree to change the name, you’ll provide a fresh name which implies you now intend to send to a different beneficiary other than the one you routed for initially.
The money should be ready within 24hrs after the name change has been completed.
How to change the receiver’s name on MoneyGram transactions online
If you are looking to change the recipient’s name on a MoneyGram transfer online yourself without visiting an agent location, you can do that now from the comfort of your location in a few steps.
Kindly follow the below steps to complete the process;
To use this service, you should have signed up for a MoneyGram account either via the app or the web version.
- Login to your MoneyGram account with your username and password
- Locate and click on the “Personal info” seen under “Receiver name,” having done this, watch closely you’ll see a field that says “New receiver name.”Kindly type in a preferred new name for your receiver and click on the “Update button.”
- You will be navigated to a confirmation page to ascertain/confirm that the name change has been completed successfully.
- The receiver can go ahead to claim the transfer after 24 hours.
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Change of receiver name on MoneyGram: Correction of receiver name on MoneyGram
Change of receiver name on MoneyGram and correction of receiver name on MoneyGram are two different things.
Correction of receiver name is effected when the following had occurred:
- If the receiver name is being misspelled as contained in his ID card. In this case it calls for correction before the money can be paid.
Example: If a Money Gram transaction is being sent to say Kenneth Uzo Chukwu who has the written name exactly on his ID card. Say the agent mistakenly type the receiver name as follows
Keneth Uzo Chukwu.
The receiver cannot not be paid, from the above name you can see that the agent typed Kenneth as Keneth hereby omitting letter “n”. It is now the responsibility of the beneficiary to contact the sender and inform him of the development which ought to be corrected pronto. Hope that’s clear?
- Where there’s transposition of First name, middle or last name, the MoneyGram transaction cannot be paid.
Example: Suppose Kenneth Uzo Chukwu is the beneficiary here, the receiver name is in this order First name= Kenneth, Middle name= Uzo, Last name= Chukwu.
If the agent mistakenly writes the surname where he’s supposed to write the first name, the transaction cannot be paid viz versa, until he effects the correction.
So it’s the soul duty of the beneficiary to send his correct name and sequence to the sender before the MoneyGram transaction is been sent in the first place.
Change of receiver name on MoneyGram: Cancellation of MoneyGram transaction
MoneyGram transaction can be cancelled in event where MoneyGram deem it fit that they’re not comfortable with the transaction or at the express notice by the sender himself. However, if the sender demands the cancellation of a said transaction himself, he would be made to understand that he’s going to forfeit the charge he paid during the transfer process.
But in event where MoneyGram decides to cancel the transaction, the sender will receive full settlement to the tune of the amount he paid initially that’s the principal and the fee.
How to cancel a MoneyGram transfer
If you sent a transfer and do not wish to continue with it, you can apply for cancellation, it’s as simple as that. However, you can cancel your transfer in several ways.
- If you sent money online/app from the United States, you will need to login into your MoneyGram online profile, look for “Transfer” in your transaction history, and cancel your transfer on the “Transaction detail page.”
- If you sent the transaction to an agent location, you can cancel it online too or by using a Self-service portal then select “Cancel a transfer.” Preferably, you may return to the agent location or call 1-800-926-9400.
- The transfer can only be canceled if the receiver has not received the money.
Change of receiver name on MoneyGram: MoneyGram refund
MoneyGram refund takes place after the beneficiary could not receive the money due to any of the aforementioned problems.
If MoneyGram International deem it fit to refund your money, you will have to call them on phone. Be mindful they’ll ask you very sensitive security questions to ascertain if the remittance was actually effected by you in the first place.
On successful verification they will send 8 digit reference number other than the initial one you have. With this reference number you will head back to the agent location who will pull the transaction and credit you back to the tune of the amount refunded.
How can I get a refund?
To get a refund of the amount sent, you will, first of all, cancel the transfer by following the instruction on how to cancel a transfer as seen above.
However, if you initiated a transfer within 1 hour of payment, you will receive a full refund. If the cancelation is above 1 hour and up to 180 days after payment, you will receive a refund of the sent amount only excluding fees.
How long will it take to receive my refund?
- If you cancel the money transfer online or via phone, MoneyGram will transmit the credit to the card issuer within 10 business days, however, it could take the funds longer to appear on your credit/debit card.
- If you cancel the transfer at the agent location in the United States, you will receive cash.
How to edit my MoneyGram transaction
You can edit a transfer having made a mistake on certain details, this is to ensure that every detail is in perfect order.
- Log in to your MoneyGram profile
- Select “View profile info”
- Click the “Edit icon” next to your payment methods
- You can edit any detail you so wish.
MoneyGram customer care line
To communicate with MoneyGram effectively it should be on phone which has proved to be very seamless and easier. Just follow the voice prompt as being referred to hook up with the customer service representative. You have 90 days to pick your MoneyGram transaction otherwise it will be cancelled and refund effected. The phone number is +17203625024 for customers outside the U.S.
Conclusion
Change of receiver name on MoneyGram transaction is not a difficult one provided you’re not trying to steal someone else’s transaction. Feel free to communicate with me on your challenges on MoneyGram transfers and I will attend to your inquiry almost immediately.
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45 comments on “How To Effect Change of Receiver Name On MoneyGram Transaction”
Pamela R Hinshaw
October 29, 2018 at 6:31 pmI sent 100.00 twice to a person in Nigeria.I trust this person. He says he can’t pick up the money because is middle name is on the same line as his first. Can he pick up the money if it is put that way. They say his middle name must be in the middle box.
admin
October 29, 2018 at 8:05 pmHello Pamela, you’re welcome here.. I wish to notify you that Bank Verification Number (BVN) is now the official means of identification for MoneyGram transactions in Nigeria. The banks are soul agents of money transfer in Nigeria unlike ordinary agents who operates in kiosk or little shops in other countries, as such particular attention is being paid to ID cards.
I want to understand that your beneficiary’s first and middle name were written together as first name on his BVN or ID card. For him to access this money, kindly take any of the following steps:
1. Go back to the agent location in your country where you sent the money from, demand to correct the receiver’s name. On this correction, write his first and middle name together as first name.
Example: If his name is Kenneth Ade Musa where Kenneth is the first name, Ade is the middle name and Musa is the surname. Kindly write his first name as: KennethAde last name: Musa. It then stands that you’ll not include middle name anymore in the transaction.
2. The second approach is, kindly advice him/her to try another bank, he might just be lucky to get paid. Then take note to use same name arrangement when next you wish to send money to your beneficiary in Nigeria. Hope that helps? Let me know it goes.
Shilex
October 26, 2022 at 5:42 pmHow many hours will the money will be available on the correct name if you change the name
Shilex
October 26, 2022 at 5:44 pmDid you need a new tracking number after you correct the name
Raphael Orji
October 30, 2022 at 9:11 amNo, please. Having corrected the receiver’s name, you will still access the transfer with the initial 8-digit Moneygram reference number.
Bright
November 26, 2018 at 10:16 amHello bro.. A friend sent me money from south Africa via money gram but I have not been able to pick it up because there was an error in the receiver name.. He added my middle name to my last name. Which is why I have not been able to pick the cash.. But he said he has gone to the bank to make the correction but he was told by the bank why can’t correct it that’s it only forex exchange that can make the correction.. That the money Has letf their banking system already.. That they will have to write to forex exchange to make the correction..
I don’t really understand this.
admin
November 26, 2018 at 2:24 pmHello bright, thank you for stopping by.
However empathize on your ordeals at the moment.
Name correction should be a go get approach in money transfer so long the sender has been informed that the beneficiary cannot access the fund on the premise of name arrangement.
This report is strange.
The officer who sent the money should be able to write the bank MoneyGram department with the right name sequence as provided, and this shouldn’t take up to 24hrs to be effected.
Have you tried visiting any other bank to cash this transaction? Kindly give it a try you could succeed, but if on the contrary the sender should cancel the transaction and resend such with another bank.
Hope that helps? Let me know it goes.
michelle
December 1, 2018 at 1:13 pmmy sister send me a money but my surname is wrong spelling instead of rivera she put revira what should i do
admin
December 1, 2018 at 1:40 pmThank you very much Michelle,
Your challenge is a simpler one.
Kindly contact your sister and inform her about this error.
She’ll in turn visit the agent location where she sent the money from, the agent will have to correct the name and your sister will revert to you, then you’ll pick the money finally.
Hope that helps?
michelle
December 1, 2018 at 9:15 pmthank you so much for you wonderful reply sir
admin
December 2, 2018 at 12:01 amYou’re welcome Michelle. Glad to know it helps.
nifesi
January 17, 2019 at 11:57 amMy uncle made mistake in placement of my name, He put my first as last and last as first. Pls sir i want to know the time duration before the correction will effect
Raphael Orji
January 17, 2019 at 12:54 pmThank you for being here Nifesi,
Usually names are corrected within or less than 24 hours of communication.
It can only linger if the sender could not get back to the MoneyGram agent and communicate such anomaly in time.
Hope that helps?.
enahoro
January 24, 2019 at 4:16 pmsome one sent me money from south africa and the sequence order of my name was mistakenly arranged she changed it that same day but she mistakenly omited my middle name again so she had to change it to the correct sequence the next day the third time and she showed me the slip the order of the sequence was correct and the bank is still saying my middle name is not still showing i want to know if it was because she changed the name three times and it was a day after that made the bank not give the money to me
Raphael Orji
January 24, 2019 at 5:38 pmThank you for being here Enahoro,
Let me start by saying that what really matters most in money transfer is first and last name.
Most banks don’t pay attention anymore to order of arrangement provided the name on the transfer is contained on the ID card you presented.
Kindly try another bank, you’ll most likely succeed. The thing is that some tellers are just too adamant to current dynamics, which bank is that by the way.
Sometimes it could just be the Teller’s perception, when you try other banks or branches in cases like this, you will most likely get paid.
Kindly get back to me let me know how it goes.
Daniel
January 25, 2019 at 2:53 pmGood day, A friend of mine sent me some money from philippines, but i could not receive the money becos of the name on the moneygram transfer is not properly arranged the same way with that of my Bvn. I tried another bank and the bank said, the transaction is tied to the first bank i used initially for the transaction. What do i do?
Daniel
January 25, 2019 at 3:41 pmGood day, a friend sent me money from the philippines i could not pickup the money because it was not orderly arranged with that of my bvn. I tried to use another bank @unity bank and they said i can only use the first bank i used initially for the transaction. Please advice me on what to do
Raphael Orji
January 25, 2019 at 4:02 pmHello Daniel,
Thank you so kindly for visiting this blog.
Your issue is a mild one, kindly go back to the bank and ask the teller to print your BVN copy.
When he/she does, write your name as it appears on the BVN as in this order
1. First name
2. Middle name and
3. Last name indicating it correctly,
Send it to the sender exactly the way it’s been arranged, so he/she can regularize by visiting the MoneyGram agent location in Philippine.
One thing with MoneyGram is that once it has been viewed no other teller can access it elsewhere.
Hope that helps.
Leonard
April 27, 2019 at 6:42 pmSomeone sent me money from Australia and omitted my middle name thereby writing only my first and last name…when he sent me the receipt , I realized the mistake and ask him to correct…He has informed me that he has corrected it that my middle name has been included …..my worry is that when I track the transfer online only the two names still show ….my middle name is still missing….
I am wondering if the correction needs time to go online or can I go collect the money as he already told me he has made correction ???
Raphael Orji
April 27, 2019 at 8:53 pmHello Leonard,
Thank you for being here.
Ideally, your first and last name should be good to pick your money transfer. Some of these neck breaking rules are instituted by these front tellers who pay your transfers. Middle name shouldn’t be a problem so long the first and last name are intact.
However, MoneyGram name change/correction takes 24 hours to reflect. Try to pick your money first after 24 hours and see how it goes.
Leonard
April 27, 2019 at 6:45 pmIt was a MoneyGram transfer
James Abakpa
May 22, 2019 at 3:24 amhow can my name be corrected in money gram bcos have been having issues with my name since on Monday,she have corrected it but the old is still showing.instated of james Abakpa,she in put Abakpa james
Raphael Orji
May 22, 2019 at 4:39 amHello James,
I understand the situation.
Advice the sender to go back to the MoneyGram agent location where the money was sent from and lodge the complaints.
He/She will then supply the correct name sequence, which the agent will then effect the correction.
As for the delay, it could usually take upward of 24 hours and above to reflect. So be patient if the correction has been effected, it will soon reflect.
James Abakpa
May 22, 2019 at 9:44 amshe have have corrected it since Monday but the name have not reflect since then is up to 72hrs the name have not changed
Raphael Orji
May 22, 2019 at 11:22 amHello James, This transaction has been viewed by another agent from your end, so it could take up to one week or less, depending on their uptime against the initial 24 and above hours I stated earlier.
It goes 24 or less hours when it hasn’t been viewed from another location, so be patient.
If it’s too urgent that you can’t wait, kindly advice the sender to file for cancellation and retrieve the fund, then use another agent while paying attention to name sequence.
JAMES Abakpa
May 24, 2019 at 4:23 amsince have view the transaction,can the send collect his money Back from money gram if am not able to collect it bcos of the name,bcos the name have not reflect to the new name she changed
liz
November 5, 2019 at 11:36 ami received money in south Africa via moneygram. i cant seem to find an agent. at the banks they need me to open an account, can a recipient name be changed so that someone can collect the cash for me if they are with the bank
Raphael Orji
November 5, 2019 at 12:59 pmHello Liz,
Thank you for being here.
On your question,
Sure you can send your transaction in someone else’s name provided you know them too well not make withdrawals and deny you afterwards.
Ensure the receiver has every necessary details the bank requires.
To your success.
Rafael Lim
December 5, 2019 at 12:08 pmHello I just want to ask If I send money using brightwell navigator and used money gram how do I update the name of my receiver?
Raphael Orji
December 6, 2019 at 8:20 amHello Raphael,
Thank you for being here.
Log in to your account via this link http://www.brightwellnavigator.com/ then submit your ticket requiring to update your receiver’s name.
Hope that helps?
Amrit Kaur
January 30, 2020 at 12:45 pmHELLO SIR,
I ISSUED THE MONEY GRAM PAYMENT TO THE ANOTHER PERSON.HIS NAME WAS NOT MENTIONED IN THE MONEY GRAM RECEIPT.BUT BY MISTAKE I USED HIS ID CARD NUMBER
AND ISSUED THE PAYMENT TO HIM.
AND THE OTHER SIDE MY OWN PAYMENT IS BLOCK.
Raphael Orji
January 31, 2020 at 9:10 amThis is serious, you may have to contact MoneyGram on this number: +17203625024.
Continue reading at https://financengr.com/how-effect-change-of-receiver-name-on-moneygram/ | Finance NGR
Ukpata
June 16, 2021 at 2:36 amPlease sir, someone send me money from new York and he omitted my middle name so he then went and correct it, how long does it take to reflect?
Raphael Orji
June 16, 2021 at 10:29 amHello Ukpata,
Just exercise patience, it will usually take less than 24 hours.
Kind regards.
#sweetnne
September 3, 2021 at 6:02 pmPlease sir… My godmom sent me money from England. because i have not use d system before i hav no clue how’s been done. I used my name and husband’s name, but getting to d bank to collect the money they said the names are different that it’s doesn’t tally with my BVN names…. I’m feeling so sad right now because i contacted her but she said she can’t go back to the shop, that she’s always busy. please is there any way she can use app to correct it, so i can send it to her… The bank said after 7 days i can’t get the money
Raphael Orji
October 25, 2021 at 11:39 amHi Sweetnne,
This is an issue with money transfer.
You are expected to send your complete name as it appears on your valid ID card.
Which as well conforms with your BVN which serves as the most accepted ID by many banks today.
As for the correction, she can only get back to the agent location since the transfer wasn’t initiated via an app.
So be patient with her.
Eric
September 7, 2021 at 10:09 amI am the beneficiary to a MoneyGram transaction. My address location happened to be mistakenly sent. What can be done please.
Raphael Orji
October 25, 2021 at 11:42 amHi Eric,
Your question appears vogue.
Could you please narrate what you mean by “My address location happened to be mistakenly sent?”
Precious omaminoro
October 6, 2021 at 6:14 pmHello sir…someone sent me money from US and I went to the bank to pick it up and my middle name was omitted but first and last name spelt correctly and well arranged…and after contacting her that I wasn’t able to pick it up she made a call across to them and they said they have corrected it and when I track the transaction, it still shows just two names…what do I do?
Raphael Orji
October 25, 2021 at 11:45 amThe name will perhaps reflect after sometime.
If it couldn’t reflect, the sender should apply for cancellation of this transfer and resend with complete details.
Note: The reference number will have to change.
Nwaozuzu solomon c
October 25, 2021 at 8:54 amMy friend sent me money from USA to Nigeria but my name was correctly spelt but it was rearranged can I be able to pick it up?
Raphael Orji
October 25, 2021 at 11:47 amHi Solomon,
Some banks may pay while others may not.
So try your luck if it didn’t work kindly revert to the sender to effect correction.
Michael
January 19, 2022 at 12:43 pmSomebody from US sent me money through money and my middle name was omitted…will I be able to receive the money? Or I have to ask him to edit receiver’s info and add the middle name?
Michael
January 19, 2022 at 12:44 pmSomebody from US sent me money through money and my middle name was omitted…will I be able to receive the money? Or I have to ask him to edit receiver’s info and add the middle name?
Raphael Orji
January 20, 2022 at 9:51 amHi Michael,
The name on the money transfer should be same as that on your ID card.
1. Where a middle name is omitted, sometimes you could get paid depending on the bank and the officer in charge.
2. Kindly get back to the sender to include the middle name if the bank refused to pay you.
Bottom line: It’s a 50/50 situation.
Always ensure to send your correct details to the sender.
Kind regards.